BPOs

Convert, Retain and Satisfy Your Customers with Conversational AI

Identify the caller sentiment, analyze, and get action plans for agents in a matter of seconds

Kwantics AI Speech Solutions help BPOs satisfy customers

Watch Our Speech AI Solutions in Action

Learn how easily Kwantics AI-powered speech solution can solve customer queries and upscale business opportunities.

Effective, Smart, Optimized and Cost-Efficient Services with Speech AI Solutions

Provide your customers with efficient and natural-sounding interactions. Automate simple requests, tasks, reduce agent bandwidth, and save on costs.

Deliver The Finest BPO Performance with Kwantics Speech AI Solutions

 

Automate Quality Monitoring

Automate Quality Monitoring

Get an accurate view of the agent’s performance through structured and analyzed reports. Keep a tab on superior customer experience delivery in real-time.

Agent Performance Rating

Agent Performance Rating

Kwantics AI solutions provide contact center agent’s performance reports in real-time or by historical voice data. Get insights on conversion, compliance, and customer handling capability of the agent.

Reduce Costs

Reduce Costs

With Kwantics Speech AI Solutions, reduce operating costs by increasing call resolutions, and smart redirection, serve more calls and get higher ROI.

Speech Analysis

Speech Analysis

Get valuable insights by analyzing real-time or historical call data and design agent performance to increase sales, reduce repeat calls, and improve first call resolution.

Real-Time Analytics

Real-Time Analytics

Assist your agents with accurate real-time analytics on a personalized dashboard with keywords, sentiment, call and hold duration, and optimize your contact centre operations. Get better insights through voice and textual data.

Personalized Customer Experience

Personalized Customer Experience

Kwantics AI Voice Assistant delivers personalized customer experience. With us, recognize customer intent, ask follow up questions, and resolve queries automatically and successfully.