BPOs

Convert, Retain and Satisfy Your Customers with Conversational AI

Identify the caller sentiment, analyze, and get action plans for agents in a matter of seconds

Watch Our Speech AI Solutions in Action

Learn how easily Kwantics AI-powered speech solution can solve customer queries and upscale business opportunities.

Effective, Smart, Optimized and Cost-Efficient Services with Speech AI Solutions

Provide your customers with efficient and natural-sounding interactions. Automate simple requests, tasks, reduce agent bandwidth, and save on costs.

Deliver The Finest BPO Performance with Kwantics Speech AI Solutions

 

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Automate Quality Monitoring

Get an accurate view of the agent’s performance through structured and analyzed reports. Keep a tab on superior customer experience delivery in real-time.

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Agent Performance Rating

Kwantics AI solutions provide contact center agent’s performance reports in real-time or by historical voice data. Get insights on conversion, compliance, and customer handling capability of the agent.

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Reduce Costs

With Kwantics Speech AI Solutions, reduce operating costs by increasing call resolutions, and smart redirection, serve more calls and get higher ROI.

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Speech Analysis

Get valuable insights by analyzing real-time or historical call data and design agent performance to increase sales, reduce repeat calls, and improve first call resolution.

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Real-Time Analytics

Assist your agents with accurate real-time analytics on a personalized dashboard with keywords, sentiment, call and hold duration, and optimize your contact centre operations. Get better insights through voice and textual data.

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Personalized Customer Experience

Kwantics AI Voice Assistant delivers personalized customer experience. With us, recognize customer intent, ask follow up questions, and resolve queries automatically and successfully.