AI in BPOs
Convert, Retain and Satisfy Your Customers with Conversational AI
Identify the caller sentiment, analyze, and get action plans for agents in a matter of seconds
Effective, Smart, Optimized and Cost-Efficient Services with Speech AI Solutions
Provide your customers with efficient and natural-sounding interactions. Automate simple requests, tasks, reduce agent bandwidth, and save on costs.
Deliver The Finest BPO Performance with Kwantics Speech AI Solutions
Automate Quality Monitoring
Get an accurate view of the agent’s performance through structured and analyzed reports. Keep a tab on superior customer experience delivery in real-time.
Agent Performance Rating
Kwantics AI solutions provide contact center agent’s performance reports in real-time or by historical voice data. Get insights on conversion, compliance, and customer handling capability of the agent.
Reduce Costs
With Kwantics Speech AI Solutions, reduce operating costs by increasing call resolutions, and smart redirection, serve more calls and get higher ROI.
Speech Analysis
Get valuable insights by analyzing real-time or historical call data and design agent performance to increase sales, reduce repeat calls, and improve first call resolution.
Real-Time Analytics
Assist your agents with accurate real-time analytics on a personalized dashboard with keywords, sentiment, call and hold duration, and optimize your contact centre operations. Get better insights through voice and textual data.
Personalized Customer Experience
Kwantics AI Voice Assistant delivers personalized customer experience. With us, recognize customer intent, ask follow up questions, and resolve queries automatically and successfully.
Know More About How Our Speech AI Solutions Can Help Your Business
We can give a live demo of our AI-powered solutions and answer your queries.