OUR BLOG

Call center agents have a tough job

Call center agents have a tough job

  • February 27th, 2020
  • by kwantics

Contact center environment is a tough place to deliver. Ever wonder how it feels to handle an irate customer? Most times when customers call they are going through a “moment”. Now imagine if handling such customers is your day job? – Stressful ri...

Exploring agents’ personality type – Natural fits and others

Exploring agents’ personality type – Natural fits and others

  • February 27th, 2020
  • by kwantics

Consumers and contact center agents log millions of calls each day. These one-on-one interactions happen up-close and have the potential to affect customer’s experience. It is, hence, important to look under the hood and find out if your agent’s ...