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AI implementation in contact centers

AI implementation in contact centers

  • February 27th, 2020
  • by kwantics

With millions of hours of call data recorded each day, contact centers are sitting on a wealth of information. Information that can help them and their clients in ways that were not thought of before. The impact is huge – from incremental product...

Artificial intelligence and machine learning – Basics

Artificial intelligence and machine learning – Basics

  • February 27th, 2020
  • by kwantics

In a series of articles on AI/ML and their application in contact centers, this is the first article demystifying the technology that is driving a massive change across all industries. Some even say, it is ushering in the fourth industrial r...