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According to the AI leaders worldwide, 73 % of the Customer Service and 59 % of Sales &...

As per Financial Giant - Price Water House Coopers (PWC) Consumer Intelligence Series Voice...

Why are voicebots Trending? Voicebots have currently become an inseparable part of our lives,...

Virtual assistants are particularly popular with business leader and online organizations that need...

Voice Assistant or voicebots have a significant contribution to the E-commerce industry. It helps...

We have to become familiar with the fact that technology has taken a huge leap and run it’s great...

Speech Synthesis software are transforming the work culture of different industry sectors. A speech...

Having the belief that various newly developed technologies can be used to improve the customer...

NPS or Net promoter score is one of the many scoring methods companies use to measure the...

A lot of apps where you purchase your goods, often recommend you things which are exactly what you...

In every successful online business, it's call center plays a very important role in expanding the...

Continuous developments in technology, along with high standards of good service, have changed the...

One of the major technological advances in the insurance landscape is AI (Artificial intelligence)....

Why are Bots the Biggest Trend?  In spite of the cons, Bots are the most sought after client care...

What is Artificial Intelligence? In recent times computer scientists have been developing software...

Customer feedback management (CFM) refers to web apps or portals that are designed to help...

Artificial Intelligence ( AI) disrupts the customer service industry by reducing the burden on...

  Business process outsourcing, or BPOs, is a business activity in which one organization...

In an article in Harvard Business Review, Mark Roberg, who is the Chief Revenue Officer of HubSpot,...

Contact Centers provide improved and seamless service to their customers. Contact center...

Ensuring smooth and conflict-free contact center operations are the key points to increase...

Call center agents are an integral part of the customer interaction. They work all day to improve...

Nowadays, to lead the business from good to ideal one, the efficiency is required. Focusing on the...

Management is an integral part of every type of business to execute business operations...

Development in Artificial Intelligence (AI) technology is proliferating day by day. Almost every...

One of the most dreaded experiences for a customer is when he is put on hold while calling to...

Call centers undergo thousands of phone call interactions in a day to solve the customer’s...

Analyzing every aspect of call center operations gives valuable insight to the managers and leaders...

Do you know about First Call Resolution? First call resolution (FCR) is a measure of your customer...

Nowadays, millennials expect their shopping experiences to be fast and at the lowest prices. They...

These days, leading businesses tend to stay up-to-date with call center trends and opportunities....

Businesses receive numerous customer complaints every day. It is natural for businesses. Usually,...

The spread of the COVID-19 pandemic has severely impacted the working situation of call centers....

What is Call Center Workforce Management? Workforce Management or WFM is a set of processes that...

What is Voice of the Customer Program? Voice of the customer program or VOC is a process to...

Artificial Intelligence is powering the digitization goals for organisations all over the world....

  Customer experience is a key factor in a business's growth. According to research,...

According to American Express, 90% of people use customer service as a factor in deciding...

  In 2020, there is a huge competition among businesses to provide the best customer...

  According to reports, 89% of industries in the market compete primarily on the...

Certainly, the call centers receive thousands of calls every day. Meaning, they collect a huge...

Technology affects people all over the world. Its evolution has made our lives easier and faster....

Importance of Call Centers Nowadays, customers with queries can contact...

Providing the best customer experience has always been a huge problem for the call center...

Introduction to AI   Advancements in technology have been making life easier...

A study by smart markets suggests that by 2021 the way of searching stuff online will be ruled by...

When we communicate with other people, we try to understand what they are saying by paying...

In the 21st century, AI is a tool that contact centers need to have to deal with customers. And...

For businesses, customer service is one of the most important aspects. Improving end-customer...

A machine that only understands 0’s and 1’s, for it to comprehend natural human language can...

The process behind Call Center Automation is indeed no piece of cake. But, knowledge of certain...

With millions of hours of call data recorded each day, contact centers are sitting on a wealth of...

In a series of articles on AI/ML and their application in contact centers, this is the first...

Contact center environment is a tough place to deliver. Ever wonder how it feels to handle an...

Consumers and contact center agents log millions of calls each day. These one-on-one interactions...

Over the top customer service wins you customer brownie points that will eventually convert into...