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Speech Analytics: A Guide For Beginners

Speech Analytics: A Guide For Beginners

  • April 30th, 2020
  • by Shivam

For businesses, customer service is one of the most important aspects. Improving end-customer experience can result in a significant increase in revenue for organizations. If some studies are to be believed superior customer services can increase...

Top 5 Reasons Why Businesses Need AI Voicebots

Top 5 Reasons Why Businesses Need AI Voicebots

  • May 16th, 2020
  • by Shivam

A study by smart markets suggests that by 2021 the way of searching stuff online will be ruled by voice-enabled technology.  Voice bots are gaining mainstream adoption in every business domain and revolutionizing the interaction between h...

How contact centers can extract more value out of voice?

How contact centers can extract more value out of voice?

  • May 16th, 2020
  • by Shivam

When we communicate with other people, we try to understand what they are saying by paying attention. We particularly focus on the three areas: face, voice, and hands. These three areas take up more processing space in the brain.  Busines...