According to the AI leaders worldwide, 73 % of the Customer Service and 59 % of Sales &...
Read moreAs per Financial Giant - Price Water House Coopers (PWC) Consumer Intelligence Series Voice...
Read moreWhy are voicebots Trending? Voicebots have currently become an inseparable part of our lives,...
Read moreVirtual assistants are particularly popular with business leader and online organizations that need...
Read moreVoice Assistant or voicebots have a significant contribution to the E-commerce industry. It helps...
Read moreWe have to become familiar with the fact that technology has taken a huge leap and run it’s great...
Read moreSpeech Synthesis software are transforming the work culture of different industry sectors. A speech...
Read moreHaving the belief that various newly developed technologies can be used to improve the customer...
Read moreNPS or Net promoter score is one of the many scoring methods companies use to measure the...
Read moreA lot of apps where you purchase your goods, often recommend you things which are exactly what you...
Read moreIn every successful online business, it's call center plays a very important role in expanding the...
Read moreContinuous developments in technology, along with high standards of good service, have changed the...
Read moreOne of the major technological advances in the insurance landscape is AI (Artificial intelligence)....
Read moreWhy are Bots the Biggest Trend? In spite of the cons, Bots are the most sought after client care...
Read moreWhat is Artificial Intelligence? In recent times computer scientists have been developing software...
Read moreCustomer feedback management (CFM) refers to web apps or portals that are designed to help...
Read moreArtificial Intelligence ( AI) disrupts the customer service industry by reducing the burden on...
Read moreBusiness process outsourcing, or BPOs, is a business activity in which one organization...
Read moreIn an article in Harvard Business Review, Mark Roberg, who is the Chief Revenue Officer of HubSpot,...
Read moreContact Centers provide improved and seamless service to their customers. Contact center...
Read moreEnsuring smooth and conflict-free contact center operations are the key points to increase...
Read moreCall center agents are an integral part of the customer interaction. They work all day to improve...
Read moreNowadays, to lead the business from good to ideal one, the efficiency is required. Focusing on the...
Read moreManagement is an integral part of every type of business to execute business operations...
Read moreDevelopment in Artificial Intelligence (AI) technology is proliferating day by day. Almost every...
Read moreOne of the most dreaded experiences for a customer is when he is put on hold while calling to...
Read moreCall centers undergo thousands of phone call interactions in a day to solve the customer’s...
Read moreAnalyzing every aspect of call center operations gives valuable insight to the managers and leaders...
Read moreDo you know about First Call Resolution? First call resolution (FCR) is a measure of your customer...
Read moreNowadays, millennials expect their shopping experiences to be fast and at the lowest prices. They...
Read moreThese days, leading businesses tend to stay up-to-date with call center trends and opportunities....
Read moreBusinesses receive numerous customer complaints every day. It is natural for businesses. Usually,...
Read moreThe spread of the COVID-19 pandemic has severely impacted the working situation of call centers....
Read moreWhat is Call Center Workforce Management? Workforce Management or WFM is a set of processes that...
Read moreWhat is Voice of the Customer Program? Voice of the customer program or VOC is a process to...
Read moreArtificial Intelligence is powering the digitization goals for organisations all over the world....
Read moreCustomer experience is a key factor in a business's growth. According to research,...
Read moreAccording to American Express, 90% of people use customer service as a factor in deciding...
Read moreIn 2020, there is a huge competition among businesses to provide the best customer...
Read moreAccording to reports, 89% of industries in the market compete primarily on the...
Read moreCertainly, the call centers receive thousands of calls every day. Meaning, they collect a huge...
Read moreTechnology affects people all over the world. Its evolution has made our lives easier and faster....
Read moreImportance of Call Centers Nowadays, customers with queries can contact...
Read moreProviding the best customer experience has always been a huge problem for the call center...
Read moreIntroduction to AI Advancements in technology have been making life easier...
Read moreA study by smart markets suggests that by 2021 the way of searching stuff online will be ruled by...
Read moreWhen we communicate with other people, we try to understand what they are saying by paying...
Read moreIn the 21st century, AI is a tool that contact centers need to have to deal with customers. And...
Read moreFor businesses, customer service is one of the most important aspects. Improving end-customer...
Read moreA machine that only understands 0’s and 1’s, for it to comprehend natural human language can...
Read moreThe process behind Call Center Automation is indeed no piece of cake. But, knowledge of certain...
Read moreWith millions of hours of call data recorded each day, contact centers are sitting on a wealth of...
Read moreIn a series of articles on AI/ML and their application in contact centers, this is the first...
Read moreContact center environment is a tough place to deliver. Ever wonder how it feels to handle an...
Read moreConsumers and contact center agents log millions of calls each day. These one-on-one interactions...
Read moreOver the top customer service wins you customer brownie points that will eventually convert into...
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