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Applications of Natural Language Understanding (NLU)

Applications of Natural Language Understanding (NLU)

  • March 11th, 2020
  • by Apurva

A machine that only understands 0’s and 1’s, for it to comprehend natural human language can be quite a tough cookie to crack. What makes it possible then? Something called Natural Language Understanding (NLU). NLU is a branch of machine learning...

Call Center Automation Using Artificial Intelligence, decoded!

Call Center Automation Using Artificial Intelligence, decoded!

  • February 27th, 2020
  • by kwantics

The process behind Call Center Automation is indeed no piece of cake. But, knowledge of certain concepts, in brief, can be pretty helpful to get quite a gist of behind-the-scenes action for better customer engagement. AND, all the performance par...