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Speech Analytics: A Guide For Beginners

Speech Analytics: A Guide For Beginners

  • April 30th, 2020
  • by Shivam

For businesses, customer service is one of the most important aspects. Improving end-customer experience can result in a significant increase in revenue for organizations. If some studies are to be believed superior customer services can increase...

Top 5 Reasons Why Businesses Need AI Voicebots

Top 5 Reasons Why Businesses Need AI Voicebots

  • May 16th, 2020
  • by Shivam

A study by smart markets suggests that by 2021 the way of searching stuff online will be ruled by voice-enabled technology.  Voice bots are gaining mainstream adoption in every business domain and revolutionizing the interaction between h...

How contact centers can extract more value out of voice?

How contact centers can extract more value out of voice?

  • May 16th, 2020
  • by Shivam

When we communicate with other people, we try to understand what they are saying by paying attention. We particularly focus on the three areas: face, voice, and hands. These three areas take up more processing space in the brain.  Busines...

3 Benefits Of Natural Language Processing And AI In Contact Centres

3 Benefits Of Natural Language Processing And AI In Contact Centres

  • May 16th, 2020
  • by Shivam

In the 21st century, AI is a tool that contact centers need to have to deal with customers. And NLP has generated much hype on how this technology will evolve and how businesses can put it in place to make the customer experience better. In th...

Applications of Natural Language Understanding (NLU)

Applications of Natural Language Understanding (NLU)

  • March 11th, 2020
  • by Apurva

A machine that only understands 0’s and 1’s, for it to comprehend natural human language can be quite a tough cookie to crack. What makes it possible then? Something called Natural Language Understanding (NLU). NLU is a branch of machine learning...

Call Center Automation Using Artificial Intelligence, decoded!

Call Center Automation Using Artificial Intelligence, decoded!

  • February 27th, 2020
  • by kwantics

The process behind Call Center Automation is indeed no piece of cake. But, knowledge of certain concepts, in brief, can be pretty helpful to get quite a gist of behind-the-scenes action for better customer engagement. AND, all the performance par...